올레닷컴 Shop (shop.olleh.com)

하위메뉴 영역

Need help placing your order?
Call us at : (02) 2040-5198
Already placed an order?
Check the status of your order here
Order Process Subscription
Requirements > Choose Your Device > Choose Your Subscription > Select a Rate Plan > Apply for Subscription

Subscription Requirement

Frequently Asked Questions

Please have a copy of your identification and a copy of the first page of your bank book (showing your name and account number, must be issued by
a Korean bank) ready, as you will need to send them to us before your service can be activated.

  • Foreign Nationals: Certificate of Alien Registration or passport
  • Overseas Koreans: Certificate of Domestic Residence Report or passport
  • Diplomatic Personnel: Diplomatic Identification, diplomatic passport/official passport
  • United States Forces Korea: USFK identification or U.S. driver’s license

Once you have completed your order online, send your documents by email or fax:     Email : ollehenglish@ktmns.com    Fax : 0502-777-3442

Choose a Device

* The amount shown includes VAT.

  • Sorry Here is empty.

Frequently Asked Questions

닫기
Placing Your Order     l     Shipping     l     Activation     l     General Questions

Placing Your Order---------------------------------------------------------------------------------------------------------------

Q.  How do I know that my online order was properly received?
A. After completing your order, you will be presented with an order number. You can use this number to check the status of your order by visiting the main page and clicking “Order Status”.
Q.  Is it possible to purchase a phone over an installment plan? If so, how long?
A. Installment purchases are available for those who prefer not to pay the full cost of the phone all-at-once. The cost of the phone is paid over the course of a 24-month period.
Q.  Can I use someone else’s account or credit card as a payment method for my order?
A. For security purposes, you must be the account holder for the bank account or credit card you use as a payment.
Q.  I placed my order a week ago, but it hasn’t been processed. Is there a problem?
A. There is a chance you have not yet sent in the required documents. Make sure you have sent a copy of your Alien Registration Card (ARC) and a copy of the first page of your bank book by email or fax.

Email : ollehenglish@ktmns.com      Fax: 0502-777-3442

Q.  I believe my phone is defective. What is your exchange policy?
A.

If the phone you ordered is an Apple product (iPhone, iPad, etc), you can take your device to an Apple Authorized Service Center within 14 days of purchase to have your device replaced. You can find an Apple Authorized Service Center here: http://www.apple.com/kr/support/applecare/aasp/

    For other phones/devices, you can receive a replacement device via the following the process below:
  1. 1. Bring your device to the device’s manufacture’s customer service center for inspection, and ask for a certificate of device defect
    (“불량확인서”).
  2. 2. Fax the document to 0502-777-3442, and send the device (with full packaging) back to us via Korea Post Office. (Send the package by payment on delivery “착불”, so you do not incur the cost of shipping.)
  3. 3. Call us to confirm that you have sent the documents, and provide us with the tracking number of the package.Once we have received your documentation and the defective device, we will ship a replacement to you.Please note : All replacements for defective products must be completed within 14 days of receiving your order.

Shipping -------------------------------------------------------------------------------------------------------------------------

Q.  Is it possible for me to pick up my order in person, rather than have it shipped to me?
A. Yes, you can call ahead and make an appointment to pick up your phone, by calling 02-2040-5198.
Q.  Can I change my delivery address after my order has been placed?
A. For security purposes, the delivery address of an order cannot be changed, once an order has been completed.
Q.  Which delivery service do you use for shipping?
A. Orders processed through the olleh shop will ship via Korea Post.
Q.  How can I track the shipping status of my order?
A. After your order ships, you can check the track status via the Korea Post website (http://www.epost.go.kr/), using the tracking number found on your order status page.
Q.  Once shipped, how long will it take to receive my order?
A. On average, your order will arrive 2-3 days after your order ships.

Activation -----------------------------------------------------------------------------------------------------------------------

Q.  How do I activate my cell phone?
A. You can activate online by using the order/shipping page or by calling 02-2040-5198.
Q.  How do I activate my iPhone?
A.
  • 1. Charge your new iPhone if needed, by connecting the phone to the included power adapter.
  • 2. Turn on your iPhone.
  • 3. The on-screen instructions will guide you on how to activate your iPhone.
  • The instructions may prompt you to connect your iPhone to iTunes via a Mac or PC.
  • If you do not have iTunes installed on your computer, download it for free at http://www.apple.com/itunes.
  • iTunes will provide prompts for you to follow throughout the activation process, which should take no more than five minutes.
Q.  Who can I contact if there is an issue with activating my service?
A.

For inquires regarding placing your order or activating your service,
call 02-2040-5198. (Service provided in Korean and English.)

  • For questions and support with your service after activation,
  • Call our foreign language customer call center at 1583 (toll-free from any kt mobile phone), or 02-2190-1180 from any other phone.
  • (Service provided in Korean, English, Japanese, and Chinese.)

General Questions ---------------------------------------------------------------------------------------------------------------

Q.  Can I use my phone while visiting home, or another country?
A. Yes, your phone is capable of international roaming, and for use with other compatible international carriers.
Q.  Is there a limit to the number of phones/lines of service can I have at a time?
A. Each customer is allowed one prepaid, and one postpaid line of service, for a total of two lines of service.
Q.  Do I have to return the phone I’m currently using in order to get a new phone?
A. No, your current phone is yours to keep, and can be used to subscribe to other kt services if/when needed.
Q.  If I cancel my service, do I need to pay a cancellation fee?
A. If needed, your service can be cancelled at any time. Keep in mind that when you cancel your service, any discount programs given along side your service will also end, and you will still be responsible for the remaining balance of your installment plan, if you have purchased your device on one.